Terms and conditions
Prices and payment methods
Payment by credit card
Payment takes place not only through the major credit card circuits, but also through PayPal, the safest way to pay by credit card. In fact, PayPal allows you to pay without sharing your financial data. The following payment instruments are accepted through PayPal: VISA card, Mastercard, American Express, Carta Aura, Postepay, Paypal top-up, and prepaid cards.
It is possible to make the payment even without being registered on PayPal.
The prices indicated include VAT. Shipping costs are excluded and are added at the final stage of the order.
Delivery and shipping times
If some pieces are available in stock, they will be shipped via Express Courier 24/48 hours, unless the product is created after the request and payment.
In the event that a product is not available, the goods will be shipped as soon as they are made (normally within a maximum of one month from the day of the order).
In the event of any impossibility or extension of the time required for a high number of personalized orders, you will be immediately notified by e-mail or telephone to make further arrangements, without prejudice to the possibility for the customer to request partial or total cancellation of the order.
Collected in the laboratory
For those who want to see the products personally there is the possibility of visiting our laboratory in Via Gragnano 21, Loiano (BO) 40050, where you can order/purchase/collect directly. It is necessary to write in advance, at least the day before, to make an appointment.
Shipping costs are charged to the customer. The total cost will be indicated in the summary before order confirmation. For delivery it is not possible to indicate a delivery time. For shipments to EU countries, shipping rates depend on the products chosen and the destination, but in any case the total cost will always be indicated in the summary before order confirmation. For shipments abroad outside the EU, the goods may be subject to customs duty, depending on the country of destination, to be paid by the recipient.
Attention: if the arriving package is damaged, it is advisable to accept the package with reserve, because the goods may have been damaged during transport. Then check the content and possibly contact us.
The address specified in the user profile is used as the delivery address. Therefore, check this at the time of payment to avoid misunderstandings. Also be sure to include a name from your mailbox. In case of non-delivery due to incorrect address or name we assume no responsibility.
Since they are all unique pieces, there may be tiny differences between one piece and another, but this is also the pleasant surprise of handcrafted objects. In any case, the design of the individual jewel is maintained and respected.
As for bronze jewellery, due to the natural effect of the material itself, it could oxidise over time, but as reported on the jewelery care page, a few small precautions are enough to keep them always shiny.
Orders and returns
Right of withdrawal
The right of withdrawal, pursuant to art. 5 paragraph 3 DL 186/99, is not applicable to personalized or tailor-made products. The right of withdrawal within 10 days from the date of receipt of the goods is also valid if the goods have manufacturing problems. Irregularities, inhomogeneities, and any minimal difference from the photo of the original product are not recognized as manufacturing problems, as they are unique and handmade products. Communications on ring sizes, phrases to be engraved or other incorrect information by the customer will not be understood as a manufacturing defect but will be considered incorrect data by the customer.
In any case, LEFIL will be available to evaluate a complete replacement of the jewel, change the size (for rings without stones or particular workmanship) and support the customer on how to proceed, write to us here .
If proven manufacturing defects exist, the customer will be able to exercise the right of withdrawal on all goods purchased from www.lefil.it according to the following rules: to exercise the right of withdrawal the customer must send a communication stating this intention, within 10 working days from the date of receipt of the goods, by email to firstname.lastname@example.org. Upon receipt of the withdrawal notice, "lefil.it" will communicate via e-mail the methods for returning the goods. In this case the shipping costs are borne by the customer. The goods must be returned intact in all their parts and with the original packaging not tampered with. In case of return of damaged goods, the right of withdrawal cannot be exercised by the customer. LEFIL reserves the right to refuse unauthorized returns or returns that do not comply with all the conditions laid down. In these cases the goods will be returned to the sender at the original shipping address and the shipping costs will be borne by the customer. After ascertaining the integrity of the returned product, LEFIL will refund the customer the entire amount initially paid, excluding shipping costs, within 14 days from the date of return shipping of the goods.